Privacy Policy
Last updated: 19 October 2026
1. Who we are
TipChat is operated by PARTISTO SRL, a company incorporated in Romania, fiscal code (CUI) 49069560, VAT number RO49069560, registered office at B-dul Gheorghe Magheru no. 31, 5th floor, office 2, Sector 1, Bucharest, Romania ("TipChat", "we", "us").
- For data about our customers (Creators and Agencies), their Personas, our safety logs and visitors to our websites, we are the controller: we decide how and why it is processed.
- For data about Fans that we access through a Creator's Fanvue account, we are a processor: we process it on behalf of the Creator or Agency, who is the controller. Our Terms of Service, section 18, contain the data processing agreement.
Privacy contact: hello@tipchat.ai (subject: "Privacy").
2. Who this policy covers
- Customers — Creators and Agency team members who use TipChat.
- Fans — Fanvue users who exchange messages with a Creator who uses TipChat. Fans do not have TipChat accounts.
- Website visitors — people who visit tipchat.ai or app.tipchat.ai.
3. Data we process
3.1 Customer account data
Email address, name, role (Creator or Agency member), login details and account settings.
3.2 Fanvue connection data
Access tokens that Fanvue issues when you connect your account. They are encrypted, stored only on our servers and never written to logs. We never ask for or store your Fanvue password.
3.3 Creator and Agency data from Fanvue
Profile information and, for Agencies, the list of connected Creators.
3.4 Persona and settings
The writing style, rules, restricted topics, minimum prices and other settings that the AI Assistant follows for each Creator. We build the Persona from the Creator's past messages, and the Creator or Agency approves it.
3.5 Fan data (processed for the Creator)
- Fanvue identifiers and display names;
- subscription status, purchase and tipping history;
- message history between the Fan and the Creator;
- "Fan memory": preferences and facts the AI Assistant records to keep conversations relevant;
- replies drafted or sent by the AI Assistant.
Conversations on Fanvue may reveal information about a Fan's sex life or sexual orientation, which is a special category of personal data under Article 9 GDPR. We process it only as a processor, on the Creator's or Agency's instructions, and protect it with the measures in sections 6, 9 and 13.
3.6 Vault media
We read vault media from Fanvue when needed to offer PPV. We do not copy it to our own storage and do not send images to AI models.
3.7 Revenue and analytics data
Earnings and statistics from Fanvue, used to show revenue per Creator in the dashboard.
3.8 Safety logs
Records of when our safeguards are triggered (attempts to move off Fanvue, age-related signals) and what the AI Assistant did. We use them to check that the safeguards work.
3.9 Technical data
IP address, browser type, error logs and security events.
3.10 Support messages
What you send us when you contact support.
3.11 Billing data
Subscriptions bought through the Fanvue App Store are processed by Fanvue. We receive subscription status from Fanvue but not your card details.
4. Our role for each type of data
| Data | Our role | Controller |
|---|---|---|
| Customer account, Fanvue connection, settings, billing | Controller | TipChat |
| Persona | Controller | TipChat |
| Fan data, Fan memory, AI replies | Processor | Creator or Agency |
| Safety logs | Controller | TipChat |
| Technical data, website visitors | Controller | TipChat |
Fanvue is a separate, independent controller of the data on its platform. We receive data from Fanvue through its API, under Fanvue's API policy and only within the permissions you approve.
5. Legal bases (GDPR Article 6)
- Contract — to provide the Service you signed up for: account, Fanvue connection, Persona, billing.
- Legal obligation — to keep accounting records.
- Legitimate interests — to keep the Service secure, prevent abuse, run and check our safeguards (safety logs) and improve the Service. You can object — see section 11.
- Consent — for optional marketing emails, which you can withdraw at any time.
For Fan data, the Creator or Agency as controller is responsible for having a legal basis under Article 6 and, where conversations include special categories of data, under Article 9 GDPR.
6. How we use data
- to run the AI Assistant: build the Persona, draft and send replies, offer PPV, remember Fans' preferences;
- to apply our safeguards: staying on Fanvue, adults-only protection;
- to show conversations, Fan lists and analytics in the dashboard;
- to provide support and send service notices;
- to keep the Service secure and prevent fraud.
We do not sell personal data.
We do not use Fans' messages to train AI models. We do not use one Customer's data to serve another Customer.
7. Who processes data (sub-processors)
We use the following service providers. Each processes data only to provide its service to us, under a written agreement.
- Hosting and database providers — to run our servers and store data;
- AI model providers — to generate replies (conversation context, Persona and Fan memory);
- Email and error-monitoring providers — to send service emails and fix errors.
You can ask us for the current list of sub-processors and their locations at hello@tipchat.ai.
8. International transfers
Where personal data is transferred outside the European Economic Area, we rely on an adequacy decision of the European Commission (including the EU–US Data Privacy Framework where the recipient is certified) or on the Commission's Standard Contractual Clauses. You can ask us for a copy of the relevant safeguards.
9. How long we keep data
| Data | Retention |
|---|---|
| Customer account and settings | While the account is active, then 30 days after closure |
| Fanvue tokens | Until you disconnect; deleted immediately on disconnection |
| Persona, Fan data, Fan memory, AI replies | While the Creator is connected, then 30 days |
| Conversation and safety logs | Up to 90 days |
| Technical and security logs | Up to 90 days |
| Backups | Up to 90 days on a rolling basis |
| Accounting records | 5 years from 1 July of the year after the financial year they relate to, as Romanian accounting law requires |
| Support messages | Up to 2 years after the last message |
10. Cookies
We use only cookies that are necessary to run the site and keep you logged in. We do not use advertising cookies.
11. Your rights
Under the GDPR you can ask us to access, correct, delete, restrict or transfer your personal data, object to processing based on legitimate interests and withdraw consent at any time. Write to hello@tipchat.ai with the subject "Privacy". We reply within one month; for complex requests we may extend this by up to two further months and will tell you why.
Fans. Fans can contact the Creator, who controls their data, or write to us directly at the same address. We will pass the request to the Creator and help them answer it.
12. Deleting your data
- Creators and Agencies can delete their data in Settings → "Disconnect Fanvue and delete my data" or by writing to hello@tipchat.ai. This disconnects Fanvue, deletes the Persona, Fan data, Fan memory and conversation logs, and we confirm the deletion to you. Backups are erased within 90 days.
- Disconnecting TipChat in Fanvue stops our access immediately. We then delete the data on the same schedule as above.
- Accounting records we must keep by law are deleted when the legal period ends.
13. Security
- all connections use HTTPS;
- Fanvue tokens and secrets are encrypted, kept only on our servers and never logged;
- each Customer's data is separated from other Customers' data;
- access to personal data is limited to staff who need it.
If a personal data breach occurs, we notify affected Customers without undue delay, the competent data protection authority within 72 hours where the law requires it, and Fanvue when Fanvue user data is involved.
Report security issues to hello@tipchat.ai.
14. Adults only
TipChat is for adults. Customers must be 18 or older. If a Fan says or suggests they are under 18, the AI Assistant stops the conversation and passes it to a person. If we learn that a Customer account belongs to someone under 18, we close it and delete its data.
15. AI and automated decisions
Replies to Fans are generated by AI. The AI Assistant does not make decisions that have legal or similarly significant effects on anyone. Customers can review, edit and take over any conversation.
16. Supervisory authority
You can complain to the data protection authority in the EU country where you live or work. Our lead authority is the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), www.dataprotection.ro. We would appreciate the chance to resolve your concern first.
17. Changes to this policy
We will notify Customers by email at least 30 days before material changes take effect and show the date of the latest update at the top of this page.
18. Contact
PARTISTO SRL, B-dul Gheorghe Magheru no. 31, 5th floor, office 2, Sector 1, Bucharest, Romania Privacy requests: hello@tipchat.ai (subject: "Privacy") Security reports: hello@tipchat.ai