Terms of Service

Last updated: 19 October 2026

1. Who we are

TipChat ("TipChat", "we", "us") is operated by PARTISTO SRL, a company incorporated in Romania, fiscal code (CUI) 49069560, VAT number RO49069560, with its registered office at B-dul Gheorghe Magheru no. 31, 5th floor, office 2, Sector 1, Bucharest, Romania.

PARTISTO SRL is the developer and operator of the TipChat AI app available through the Fanvue App Store and at https://app.tipchat.ai.

Contact: hello@tipchat.ai

2. Acceptance of these Terms

By creating an account, connecting a Fanvue account or otherwise using TipChat, you agree to these Terms, our Privacy Policy (https://tipchat.ai/privacy) and the Data Processing Agreement in Section 18. If you use TipChat on behalf of an agency or another business, you accept these Terms on its behalf and confirm that you are authorised to do so.

If you do not agree, do not use TipChat.

3. Definitions

• Service — the TipChat web application, AI assistant, dashboard and related features.
• Customer or you — a Creator or an Agency that uses the Service.
• Creator — a person with a Fanvue creator account who connects it to TipChat.
• Agency — a business that manages one or more Creators' Fanvue accounts and connects them to TipChat with their authorisation.
• Fan — a Fanvue user who exchanges messages with a Creator.
• AI Assistant — the part of the Service that drafts and sends replies to Fans on the Creator's behalf.
• Persona — the writing style, rules and limits that the AI Assistant follows for a Creator.
• Fanvue — the Fanvue platform and its API, operated by a third party not affiliated with TipChat.
• PPV — pay-per-view content that a Creator sells to Fans in messages on Fanvue.
• Human handoff — passing a conversation from the AI Assistant to a person.

4. Eligibility and business use

To use TipChat you must:

• be at least 18 years old and legally able to enter into a contract;
• have an active Fanvue creator account in good standing, or act for an Agency authorised by each Creator it connects;
• comply with Fanvue's terms and policies.

TipChat is a business tool. You confirm that you use it for the purposes of your trade, business or profession as a creator or agency, and not as a consumer.

We may suspend or close an account that does not meet these requirements.

5. The Service

TipChat connects to a Creator's Fanvue account through Fanvue's official authorisation (OAuth). We never ask for your Fanvue password.

With your permission, TipChat:

• reads the Creator's message history to build a Persona that reflects the Creator's style;
• replies to Fans on the Creator's behalf, 24/7;
• offers PPV content from the Creator's Fanvue vault when a Fan shows interest;
• remembers each Fan's preferences and purchases to keep conversations relevant;
• hands conversations to a human team member when needed;
• shows conversations, Fan lists and revenue analytics in a dashboard.

TipChat does not create or host media. Content is sold and delivered through Fanvue.

AI output can be inaccurate or inappropriate. You can review, edit and take over any conversation at any time.

6. AI transparency and safety safeguards

The safeguards below are enforced by our servers. Persona settings and Customer settings cannot switch them off.

• Staying on Fanvue. The AI Assistant does not move conversations off Fanvue and does not share or request contact details, links, usernames on other platforms or off-platform payment methods.
• Adults only. If a Fan says or suggests that they are under 18, the AI Assistant stops selling, pauses the conversation and passes it to a person. The AI Assistant refuses role-play involving minors or "younger" characters, and a Persona can never present as under 18.
• Human handoff. Conversations can be passed to a person at any time, automatically or manually.
• Logs. We keep a record of when these safeguards are triggered to check that they work. See the Privacy Policy for retention periods.

7. Customer obligations

7.1 Fanvue rules

You must comply with Fanvue's Terms, Acceptable Use Policy and Community Guidelines. Fanvue enforces its rules on your Fanvue account. TipChat cannot override or bypass Fanvue's moderation, limits or protections, and you must not ask us to.

7.2 AI labelling

You are responsible for any AI labelling that Fanvue requires on your profile or content.

7.3 Human team members

If a person takes over a conversation, that person must not tell a Fan that earlier AI messages were written by a human. Agencies must make sure their chatters follow this rule.

7.4 Personas

A Persona must represent a Creator who has agreed to its use. You must not use TipChat to impersonate a real person without their consent. A Persona must always be an adult.

7.5 Messages sent through TipChat

You are responsible for the messages sent from your Fanvue account, including messages drafted by the AI Assistant, and for the prices and content you offer.

7.6 Agencies

An Agency confirms that it has each Creator's authorisation to connect their Fanvue account, to process their Fans' data through TipChat and to accept these Terms for that Creator's account.

7.7 Account security

Keep your login details confidential and tell us promptly at hello@tipchat.ai if you suspect unauthorised access.

8. Fanvue and other third-party services

TipChat is an independent product. It is not affiliated with, endorsed by or operated by Fanvue.

TipChat accesses only the Fanvue data and actions covered by the permissions you approve on Fanvue's authorisation screen when you connect your account.

To generate replies, we send conversation context to the AI model providers described in our Privacy Policy. TipChat depends on Fanvue's API and may be affected by changes Fanvue makes to it.

9. Plans, billing and cancellation

9.1 Plans

Prices and plan contents shown in the Fanvue App Store and on tipchat.ai are the same as in this table.

9.2 Payment

Subscriptions bought through the Fanvue App Store are billed by Fanvue through Fanvue Payments, and Fanvue's payment terms apply to those payments. Applicable taxes are shown at checkout.

9.3 Free Trial

The Free Trial is a separate free plan. It never turns into a paid plan by itself: you are charged only if you choose the Creator or Agency plan in the Fanvue App Store.

9.4 Cancellation

You can cancel at any time in your Fanvue subscription settings. Your plan stays active until the end of the period you have paid for, and you will not be charged again.

9.5 Refunds

Refunds for payments made through Fanvue are handled under Fanvue's payment terms. We do not refund unused parts of a billing period, except where the law requires it.

9.6 Price changes

Prices of active plans sold through the Fanvue App Store cannot be changed. If we introduce new plans or prices, existing subscriptions keep their price unless you choose to switch.

10. Acceptable use

You must not use TipChat to:

• communicate with, sell to or sexualise anyone under 18, or create content that suggests a minor;
• move Fans to other platforms or take payments outside Fanvue;
• deceive Fans about whether they are talking to AI;
• impersonate a real person without consent;
• send spam, harass, threaten or exploit Fans;
• break any law or Fanvue rule, or get around Fanvue's moderation, limits or protections;
• copy, reverse engineer or resell the Service, or access it by automated means except through features we provide.

We may suspend accounts that break these rules and report illegal content to the competent authorities and to Fanvue.

11. Intellectual property

We own TipChat, its software and its brand. You keep all rights in your content, including your Fanvue content, messages and Persona materials. You give us a limited, non-exclusive licence to process that content only to provide the Service to you.

If you send us feedback, we may use it without obligation to you.

12. Data protection

Our Privacy Policy explains how we handle personal data. When we process Fans' personal data for you, we act as your processor under the Data Processing Agreement in Section 18.

13. Disclaimers

To the extent permitted by law, TipChat is provided "as is". We do not guarantee any level of sales or revenue, that AI replies will always be accurate, or that the Service will be uninterrupted, including when Fanvue's API is unavailable.

14. Limitation of liability

To the extent permitted by law:

• our total liability arising out of or in connection with these Terms is limited to the fees you paid for the Service in the 12 months before the event giving rise to the claim;
• we are not liable for indirect or consequential losses, including lost revenue, lost profits or actions taken by Fanvue on your account.

Nothing in these Terms limits liability for damage caused intentionally or through gross negligence, or any other liability that cannot be limited under applicable law.

15. Indemnification

You will compensate us for losses and reasonable costs arising from third-party claims caused by your breach of these Terms, of Fanvue's rules or of the law, including claims about messages sent from your account, unless the claim results from our own breach.

16. Suspension and termination

You can stop using TipChat and delete your account at any time in Settings → "Disconnect Fanvue and delete my data" or by writing to hello@tipchat.ai. Disconnecting TipChat in Fanvue stops our access to your Fanvue account.

We may suspend or close your account if you seriously or repeatedly break these Terms or Fanvue's rules, or if Fanvue requires it.

After an account is closed, we delete your data within 30 days, and backups within 90 days, except billing records we must keep by law. Details are in the Privacy Policy.

17. Changes to the Service and these Terms

We may update the Service and these Terms. We will tell you about material changes to these Terms by email at least 30 days before they take effect. If you do not agree with the changes, you can cancel before they take effect.

18. Data Processing Agreement

This section applies when we process Fans' personal data on your behalf (Article 28 GDPR). It forms part of these Terms.

18.1 Roles

You (the Creator, or the Agency acting for the Creator) are the controller of Fans' personal data. We are your processor.

18.2 Subject matter, nature, purpose and duration

We process Fans' personal data to provide the Service — building and applying the Persona, drafting and sending replies, offering PPV, keeping Fan memory and showing analytics — for as long as your account is connected, and then delete it as set out in 18.10.

18.3 Data subjects and data

• Data subjects: Fans who exchange messages with your Fanvue account.
• Personal data: Fanvue identifiers and display names, subscription status, purchase and tipping history, message content, preferences recorded in Fan memory, and AI replies.
• Special categories: Conversations may reveal information about a Fan's sex life or sexual orientation (Article 9 GDPR). As controller, you are responsible for having a valid legal basis for this processing. We apply additional safeguards: we do not use this data to train AI models, we protect it with the security measures in our Privacy Policy, we limit access to staff who need it, and we delete it on the schedule in our Privacy Policy.

18.4 Instructions

We process Fans' personal data only on your documented instructions — these Terms and your settings in the Service — unless EU or Member State law requires otherwise; in that case we will tell you first, unless the law forbids it.

18.5 Confidentiality

Everyone at TipChat who can access Fans' personal data is bound by confidentiality.

18.6 Security

We apply the technical and organisational measures described in our Privacy Policy, section 13.

18.7 Sub-processors

You give general authorisation to the sub-processors listed in our Privacy Policy, section 7. We will notify you at least 14 days before adding or replacing a sub-processor, and you may object on reasonable data protection grounds. Our sub-processors are bound by data protection terms at least as protective as these.

18.8 Assistance

We help you respond to Fans' requests to exercise their rights, and with security, breach notification and data protection impact assessments, taking into account the nature of our processing.

18.9 Personal data breaches

We will notify you without undue delay and in any case within 72 hours after we become aware of a personal data breach affecting Fans' data, with the information we have at that time. Where Fanvue user data is involved, we also notify Fanvue as Fanvue's API policy requires.

18.10 Deletion

When your account is closed or you disconnect a Creator, we delete Fans' personal data within 30 days, and backups within 90 days, unless the law requires us to keep it.

18.11 Audits

We will make available the information reasonably needed to show that we comply with this section, and allow for audits by you or an auditor you appoint, with reasonable notice and no more than once a year unless required by a supervisory authority.

18.12 International transfers

Where Fans' personal data is transferred outside the European Economic Area, we rely on an adequacy decision (including the EU–US Data Privacy Framework where the recipient is certified) or on the European Commission's Standard Contractual Clauses.

19. Governing law and disputes

These Terms are governed by the laws of Romania, without regard to conflict-of-laws rules. The competent courts of Bucharest, Romania have exclusive jurisdiction. Before going to court, we both agree to try to resolve disputes in good faith by writing to each other.

20. Miscellaneous

These Terms, the Privacy Policy and any plan details form the entire agreement between you and us about the Service. If any part is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver. You may not transfer your account or these Terms without our consent. If these Terms are translated, the English version prevails.

21. Contact

PARTISTO SRL, B-dul Gheorghe Magheru no. 31, 5th floor, office 2, Sector 1, Bucharest, Romania Support and legal: hello@tipchat.ai Security reports: hello@tipchat.ai